Patient Policies

Cancellation & Appointment Policy

At Greenbank Family Dental, we aim to make every visit smooth, predictable, and respectful of your time.
These guidelines help us keep appointments available for all patients while delivering the highest standard of care.

24-Hour Notice

If you need to reschedule or cancel your appointment, we ask that you provide at least 24 hours’ notice.
This allows us to offer your appointment time to another patient in need.

Appointment Deposits

A $50 deposit may be required for certain appointments. This is always credited toward your visit when you attend.

When is a deposit required?

A $50 deposit may be required to secure certain bookings, including:

New patient appointments
Appointments longer than 60 minutes
Patients with a history of late cancellations or missed visits

Your deposit:

Is fully credited toward your appointment when you attend
Can be refunded or transferred if more than 24 hours’ notice is provided
May be forfeited if less than 24 hours’ notice is given

Late Cancellations & Missed Appointments

We understand that unexpected situations can arise. However:

Appointments changed with less than 24 hours’ notice may result in a forfeited deposit
Missed appointments may require a deposit for future bookings
Repeated late cancellations may affect your ability to secure appointments without a deposit