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Privacy 
Policy 

Effective Date: January 1, 2022

1. Introduction
At Greenbank Family Dental, we are committed to protecting your privacy. This Online Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our online services. 

2. Collection of Personal Information
We may collect personal information that you provide to us directly, such as when you fill out online forms, book appointments, or contact us via our website. This information may include your name, contact details, dental history, and any other relevant information necessary to provide our services.

3. Use of Personal Information
The personal information we collect is used to: - Provide and manage our dental services. - Communicate with you regarding appointments, treatments, and follow-up care. - Improve our website and online services. - Comply with legal and regulatory requirements.

4. Disclosure of Personal Information
We do not share your personal information with third parties except as necessary to provide our services, comply with legal obligations, or with your consent. This may include sharing information with: - Dental professionals and healthcare providers involved in your care. - Service providers who assist us with our business operations (e.g., IT support, payment processors). - Regulatory and government authorities as required by law.

5. Protection of Personal Information
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include: - Secure storage of data. - Encryption of sensitive information. - Regular review and update of our security practices. --

Privacy Policy Addendum – Digital Marketing & Advertising

1. Use of Data for Marketing and Communication
We may use your contact information (such as email addresses or phone numbers) to send appointment reminders, provide educational dental advice, or inform you of services that may be relevant to your needs. All communications are sent in accordance with the Privacy Act 1988 (Cth), the Spam Act 2003, and applicable health regulations.

2. Online Advertising and Remarketing
To improve our services and reach patients who may benefit from our care, we may use de-identified or hashed customer data with trusted partners like Google Ads, Meta, and similar platforms. This allows us to show general service information and reminders to existing and potential patients.

  • This data is never shared in a personally identifiable form and is only used for audience matching and targeting.

  • We use cookies and remarketing tools to display relevant ads to people who have visited our website.

  • You can opt out of personalised ads through Google Ad Settings or your web browser’s cookie preferences.


3. Compliance with AHPRA and Dental Board Regulations
All advertising campaigns comply with the AHPRA Guidelines for advertising regulated health services and the Dental Board of Australia’s Code of Conduct. We do not:

  • Make misleading or deceptive claims.

  • Use testimonials in breach of advertising guidelines.

  • Guarantee specific treatment outcomes.
    Our advertising is designed to provide general information only and should not be interpreted as individual medical advice.


4. Your Rights and Opt-Out
You have the right to:

  • Withdraw consent for marketing communications at any time by contacting our clinic or using the unsubscribe option in emails.

  • Opt out of targeted online advertising by adjusting your ad preferences via Google Ad Settings.

  • Request access or deletion of your personal data by contacting our Office: reception@greenbankfamilydental.com.au

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Contact Us
If you have any questions or concerns about our Online Privacy Policy, please contact us at:
Greenbank Family Dental, 187 East Sentinel Dr, Greenbank, Qld, 4124
Phone: 07 2103 2343
Email: reception@greenbankfamilydental.com.au

By using our website and services, you consent to the terms of this Online Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page. 

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