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Emergency Dentistry: What to Do When You Need Urgent Dental Care


Dental emergencies can happen when you least expect them — a sudden toothache, a chipped tooth at dinner, or swelling that won’t go away. At Greenbank Family Dental, we’re here to help you through the stress of urgent dental problems with same-day care, gentle treatment, and clear advice.


What Counts as a Dental Emergency?

If you’re in pain, it’s an emergency. Some common reasons patients call us include:

  • Severe toothache that won’t settle with over-the-counter pain relief

  • Swelling in the gums or face (possible abscess or infection)

  • Knocked-out or broken tooth from a fall, sport, or accident

  • Lost filling, crown, or veneer leaving a tooth sensitive or exposed

  • Bleeding that doesn’t stop after dental treatment or injury

  • Trauma to the mouth or jaw

Even if you’re unsure, it’s better to call and let us advise you — waiting often makes problems worse.


How We Handle Emergencies at Greenbank Family Dental

  • Same-day appointments: We keep time aside most days for urgent care, but availability can vary depending on demand. If you’re in pain, call us as early as possible and our team will do everything we can to see you promptly.

  • Immediate pain relief: Our first priority is to stop your discomfort quickly.

  • Diagnosis and plan: We use X-rays (022) and careful examination to identify the cause.

  • Clear costs upfront: You’ll know what treatment is needed and what it will cost before we begin.


Common Emergency Treatments

Depending on the issue, we may recommend:

  • Abscess drainage (ADA 392) – releasing infection and relieving pressure.

  • Root canal access (419/415/416) – opening a tooth to clear infection and save it.

  • Tooth extraction (311) – if a tooth cannot be saved.

  • Temporary fillings or crowns (572/872) – protecting a damaged tooth until a full restoration is done.

  • Splinting a displaced tooth (386) – stabilising teeth after trauma.


Aftercare & Follow-Up

Emergency treatment often provides immediate relief, but further appointments may be needed to finish treatment — for example, completing a full root canal, placing a crown, or reviewing healing. We’ll always explain what’s next so you’re not left guessing.


Costs & Rebates

  • Itemised billing with ADA codes – so you can claim from your health fund.

  • CDBS – children eligible under the Child Dental Benefits Schedule can often have emergency treatment bulk-billed.

  • DVA accepted – we proudly support our Veterans.

  • Flexible payment options – available for more complex treatment plans.


Frequently Asked Questions

Is a toothache really an emergency?

Yes. Pain often signals infection or damage that can worsen quickly without treatment.

Can a knocked-out tooth be saved?

Sometimes, yes. Place the tooth in milk or your own saliva and call us immediately — time is critical.

Do I need to see a hospital or a dentist?

Hospitals manage severe trauma, uncontrolled bleeding, or swelling that affects breathing. For most dental issues, your best option is to call us directly.


Book an Emergency Appointment

If you or your child are experiencing dental pain or trauma, don’t wait. Call our friendly team on (07) 3133 8400 or book online now.


We’ll do everything possible to see you today and get you smiling again.

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